1. Parties & acceptance
These Terms of Service form a binding agreement between Webrack (Pty) Ltd (“VerityPay”) and the organisation or individual (“Customer”) that registers an account on the VerityPay platform (veritypay.co.za). By clicking “Get started”, completing registration, or using any feature, you represent that you have authority to bind the organisation to these Terms.
2. The service
VerityPay is a cloud-based payroll management platform designed for South African organisations. The service includes:
- Employee and payroll record management
- SARS-compliant PAYE, UIF, SDL, and ETI calculations (annualised method)
- EMP201 XML and IRP5 certificate generation
- Bank EFT file generation (ABSA, FNB, Nedbank, Standard Bank)
- Leave management and BCEA compliance tools
- Employee self-service portal
- API access and third-party integrations (Xero, Stitch)
3. Subscription & billing
VerityPay offers subscription plans (Starter, Growth, Business, Enterprise) as published on our pricing page. Pricing is in South African Rand (ZAR) excluding VAT. New accounts receive a 14-day free trial. No credit card is required to start. Subscriptions are billed monthly in advance via Stitch. VAT (15%) is added to all invoices issued to South African entities. Subscription fees are non-refundable except where required by South African consumer protection law.
4. Acceptable use
You agree not to:
- Use VerityPay for any unlawful purpose or in violation of South African law
- Upload fraudulent, false, or misleading employee or payroll data
- Attempt to gain unauthorised access to other customers' data
- Reverse-engineer or attempt to extract the source code of the platform
- Resell or white-label the platform without written permission
- Use automated tools to scrape or extract data at scale
5. Data & privacy
Your use of VerityPay is also governed by our Privacy Policy, incorporated into these Terms by reference. You are the responsible party (data controller) under POPIA for employee personal information you upload to VerityPay. We are a data operator (data processor) acting on your instructions.
6. Tax calculations — disclaimer
VerityPay calculates PAYE, UIF, SDL, and ETI using SARS-published rates. While we make every effort to keep tax tables current:
- VerityPay is a computational tool and does not constitute tax advice.
- You remain responsible for the accuracy of payroll submissions made to SARS.
- We are not liable for penalties or interest arising from incorrect submissions.
7. Intellectual property
All intellectual property in the VerityPay platform — including software, design, trademarks, logos, and documentation — belongs to Webrack (Pty) Ltd. You retain all rights to the data you upload. You grant us a limited, non-exclusive licence to process that data solely to provide the service.
8. Availability & SLA
We target 99.5% monthly uptime. Scheduled maintenance will be announced at least 48 hours in advance. We do not guarantee uninterrupted availability. If uptime falls below target in two or more consecutive months, you may terminate with a pro-rata refund of the unused billing period.
9. Limitation of liability
To the maximum extent permitted by South African law: VerityPay is provided “as is”. Our total liability for any claim is limited to the amount you paid us in the three months preceding the claim. We are not liable for indirect, incidental, consequential, or special damages including lost profits or loss of data.
10. Termination
By you: Cancel at any time from Settings → Billing. Access continues until end of billing period. Data is retained for 90 days for export, then permanently deleted. By us: We may suspend or terminate your account immediately for breach of these Terms, non-payment after 14 days, illegal use, or security threats to other customers.
11. Governing law & disputes
These Terms are governed by the laws of the Republic of South Africa. Disputes shall first be referred to good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration under AFSA Rules in Johannesburg.