Terms of Service

1. Parties & Acceptance

These Terms of Service ("Terms") form a binding agreement between Webrack (Pty) Ltd ("VerityPay", "we", "us") and the organisation or individual ("Customer", "you") that registers an account on the VerityPay platform (veritypay.co.za).

By clicking "Get started", completing registration, or using any feature of the platform, you represent that you have the authority to bind the organisation to these Terms.

2. The Service

VerityPay is a cloud-based payroll management platform designed for South African organisations. The service includes:

• Employee and payroll record management
• SARS-compliant PAYE, UIF, SDL, and ETI calculations
• EMP201 XML and IRP5 certificate generation
• Bank EFT file generation (ABSA, FNB, Nedbank, Standard Bank)
• Leave management and BCEA compliance tools
• Employee self-service portal
• API access and third-party integrations (Xero, Stitch)

We reserve the right to modify, add, or discontinue features at any time. Material reductions in service will be communicated with at least 30 days' notice.

3. Subscription & Billing

3.1 Plans

VerityPay offers subscription plans (Starter, Growth, Business, and Enterprise) as published on our pricing page. Plan pricing is in South African Rand (ZAR) and excludes VAT unless stated otherwise.

3.2 Free Trial

New accounts receive a 14-day free trial. No credit card is required to start a trial. After the trial, continued use requires a paid subscription. Trial accounts that exceed plan limits will be prompted to upgrade.

3.3 Payment

Subscriptions are billed monthly in advance via our payment processor (Stitch). Invoices are sent by email. Payments not received within 7 days of the due date may result in suspension of the account. VAT (15%) will be added to all invoices issued to South African entities.

3.4 Price Changes

We may change subscription prices with 30 days' notice. Continued use of the platform after the effective date constitutes acceptance of the new pricing.

3.5 Refunds

Subscription fees are non-refundable except where required by South African consumer protection law. If you cancel mid-cycle, you will retain access until the end of the billing period.

4. Acceptable Use

You agree not to:

• Use VerityPay for any unlawful purpose or in violation of any South African law or regulation
• Upload fraudulent, false, or misleading employee or payroll data
• Attempt to gain unauthorised access to other customers' data or VerityPay systems
• Reverse-engineer, decompile, or attempt to extract the source code of the platform
• Resell, sublicense, or white-label the platform without written permission
• Use automated tools to scrape or extract data from the platform at scale
• Transmit malware, viruses, or any code intended to cause harm

Violation of these restrictions may result in immediate suspension or termination of your account.

5. Data & Privacy

Your use of VerityPay is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

You are the responsible party (data controller) under POPIA for employee personal information you upload to VerityPay. We are a data operator (data processor) acting on your instructions.

You warrant that you have the lawful basis to process and upload all personal information provided to VerityPay, and that employees have been informed of the processing as required by POPIA.

6. Tax Calculations — Disclaimer

VerityPay calculates PAYE, UIF, SDL, and ETI using SARS-published rates and the annualised method as at the dates specified in the platform. While we make every effort to keep tax tables current and accurate:

• VerityPay is a computational tool and does not constitute tax advice. Complex cases (lump sums, directives, deceased estates) may require a registered tax practitioner.
• You remain responsible for the accuracy of payroll submissions made to SARS, UIF, and other authorities.
• We are not liable for penalties or interest arising from incorrect payroll submissions.

7. Intellectual Property

All intellectual property in the VerityPay platform — including software, design, trademarks, logos, and documentation — belongs to Webrack (Pty) Ltd. These Terms do not transfer any IP rights to you.

You retain all rights to the data you upload to VerityPay (employee records, payroll data, documents). You grant us a limited, non-exclusive licence to process that data solely to provide the service.

8. Availability & SLA

We target 99.5% monthly uptime for the VerityPay platform, measured excluding scheduled maintenance windows. Scheduled maintenance will be announced at least 48 hours in advance where possible.

We do not guarantee uninterrupted availability. Planned and unplanned outages do not constitute a breach of these Terms unless we fail to meet our uptime commitment in two or more consecutive months, in which case you may terminate your subscription with a pro-rata refund of the unused portion of the current billing period.

9. Limitation of Liability

To the maximum extent permitted by South African law:

• VerityPay is provided "as is". We make no warranties, express or implied, regarding accuracy, fitness for a particular purpose, or uninterrupted availability.
• Our total liability to you for any claim arising from or related to the service is limited to the amount you paid us in the three months preceding the claim.
• We are not liable for indirect, incidental, consequential, or special damages, including lost profits, loss of data, or loss of business opportunity — even if advised of the possibility.

10. Termination

10.1 By You

You may cancel your subscription at any time from Settings → Billing. Access continues until the end of the current billing period. After expiry, your data is retained for 90 days during which you may request a data export. After 90 days, data is permanently deleted.

10.2 By Us

We may suspend or terminate your account immediately if you: (a) breach these Terms; (b) fail to pay amounts due after 14 days; (c) use the platform for illegal or fraudulent purposes; or (d) pose a security risk to other customers.

For non-urgent breaches, we will provide 14 days' written notice and an opportunity to remedy before termination.

11. Confidentiality

Each party agrees to keep the other party's confidential information confidential and not to disclose it to third parties without prior written consent. Confidential information does not include information that is publicly available, already known to the receiving party, or required to be disclosed by law.

12. Governing Law & Disputes

These Terms are governed by the laws of the Republic of South Africa. Any dispute arising from or related to these Terms shall first be referred to good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration under the AFSA Rules in Johannesburg, South Africa, unless both parties agree otherwise.

Nothing in this clause prevents either party from seeking urgent injunctive relief in a court of competent jurisdiction.

13. General

• Entire agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between the parties regarding VerityPay and supersede any prior agreements.
• Severability: If any provision is found unenforceable, the remainder of the Terms continues in full effect.
• No waiver: Failure to enforce a provision does not constitute a waiver of that provision.
• Assignment: You may not assign your rights under these Terms without our written consent. We may assign our rights in connection with a merger, acquisition, or sale of assets.
• Changes: We may update these Terms. Material changes will be communicated by email at least 14 days before taking effect. Continued use after the effective date constitutes acceptance.

14. Contact